首頁 > Dealing With Difficult Emails

簡介

	上課時間	Wednesday, 20 January 2016 9:00 am - 5:00 pm
	堂數	1
	地址	銅鑼灣區
	費用	$2,280



	導師	由主辦單位提供
	內容	1. NLP Communication Model Understand how language is processed through our minds, changing our emotions and affecting our behaviour 2. Being Positive Convert negative language into a positive and motivating statement 3. Dealing with Complaints Use the AAA (Acknowledge, Action, Assurance) to respond to a formal written complaint 4. Direct VS Indirect Language Compare the level of directness that is accepted and expected in daily communications between East and West 5. Explaining Problems to Your Client Learn ways to keep clients informed especially when problems occur 6. Saying No to Someone Important Look at phrases and sentences that allow us to maintain relationship while letting them down gently 7. General VS Specific Language Add specifics to the sentences to make them more professional 8. E-mail Consulting Look at real e-mails that participants have written and re-write them

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